Employee Experience in Indonesia

Employee Experience in Indonesia

The Global Employee Experience Report allows you to access workplace culture, employee engagement, employee happiness and employee wellness in Indonesia. These four main indexes compose the overall Employee Experience Score that sets the ground rules for the future of work.


Bases of Employee Engagement 

Employee engagement is an emerging concept in Indonesia. Employee engagement is started to be considered from the onboarding process with the innovations implemented. Recruiting, orientation, performance management are areas under development. Indonesian employees try to be helpful and friendly and understand each other, and saying “thank you” after receiving help from a colleague is seen as good manners. In addition to that, the importance of employee recognition is increasing. Unlike in other countries where there is a definite line between being a co-worker and a friend, Indonesia blurs this line. In Indonesia, a co-worker in a workplace could also be a friend who knows everything about you. In Indonesia, if not most of the time, networking is more important than your skill, experience, or knowledge. This means that not only do you need to be good in practical or technical aspects of the job, but mastery of the social game is also key.


Internal Communication and Employee Feedback Structure 

Peace and friendship come to the fore in an Indonesian work environment. Employees avoid creating personal conflicts. Employees solve problems privately rather than discussing them in public. Employees care about understanding and helping each other that there is a high team effectiveness. Employee recognition is common. There is an environment that takes care of employee happiness in an Indonesian workplace. In this way, this culture does much to protect the pride of the employers. Generally, the assistant employees obey their seniors and questioning them is difficult. Keeping criticism as a private manner is a preferred work culture in Indonesia. The workers like it better when any criticism is told directly and privately to them instead of blasting them in a public setting. They prefer indirect communication in sharing feedback.


Pillars of Workplace Culture 

Patience is Virtue

Negotiations, agreements, meetings and even communication take time in Indonesia. Do not wait for these processes to conclude immediately, be patient. It is a basic and an important work culture to be professional at all times. 

Adapt to Flexible Time 

In general, there is no fast-paced work process. Mostly, processes are slow. There may be delays as the decision-maker is senior management. 

Bare in Mind the Hierarchy

Similar to many Asian cultures, there is great importance put on hierarchy. Specifically, hierarchy in the workplace. In Indonesia, most social contacts happen with consideration to social order. When there’s a group of several people trying to enter the same room, there is an unwritten rule that the eldest or the one who has the highest job title should enter first. The subordinate workers are expected to understand this and it also leaves a good impression on them because it means they know their place. This is another example of a hierarchical work system in Indonesian work culture. 


Learning & Development of Future Talents

The Indonesian education system is the fourth largest globally, with more than 50 million young talents to be graduated. The higher education participation is 36.31%. 

Performance & Productivity GDP per Hour Worked: 14 USD 

Part-time Employment Rate: 32.54%

Average Wages: 2009,65 USD

Employee Turnover Rate: 15.8%

Minimum Wages: 192 USD

Population: 276.218.100 (2021)

Unemployment Rate: Total 4.84% - Male 3.8% - Female 4.7%


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